Frequently Asked Questions
Thank you for choosing Great Richmond Rentals for your new home. We know you had a choice in your housing and we are pleased that you chose us. Our mission here at Great Richmond Rentals is to make a positive impact on your life by providing clean, safe and affordable housing.
Below, you will find our most commonly asked questions we receive from our residents such as yourself. If you don’t find your answers here, please don’t hesitate to reach out to our resident relations team at (804) 282-1877 or residentrelations@greatrichmondrentals.com during standard business hours.
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Q: Can you hold a place before I apply?
A: Yes, you can reserve the property by placing a hold deposit. Simply contact a leasing agent or property manager to get started. In addition to submitting a completed application within three days, there are other tasks and requirements outlined in the hold deposit form that you'll need to complete. Once your application is approved, you'll receive a lease electronically for signature, and your hold deposit will be credited toward your security deposit.
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Q: How old do you have to be to apply?
A: We require all 18 year old or older occupants to apply.
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Q: Is the deposit refundable?
A: If you give a deposit to hold the property and then back out of signing the lease, the deposit will be forfeited unless stated otherwise. The deposit is refundable if you do not qualify. Please do not give a deposit unless you are sure you are going to sign the lease and move in.
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Q: You have a property I want to rent. How do I apply?
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Q: How do I pay rent?
A: You can pay your rent at the following link:
Pay Rent
Or mail your check/money order to GRR at 2000 West Club Ln, Richmond, VA 23226. There is a lockbox outside our main office where you can drop off your rent payment.
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Q: I want to get a pet. What do I do?
A: First, please confirm with the resident relations department or your leasing agent to ensure that the property you are residing in or interested in allows for pets. If applicable, please register your cat or dog at the following
pet registration link. There will be an additional addendum that will need to be signed with your lease as well as pet fees.
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Q: My lease expiration is coming and I want to move out. What do I do?
A: Please send a written notice of non-renewal intent 120 days before your lease expiration date to residentrelations@greatrichmondrentals.com or to our main office at 2000 West Club Ln, Richmond, VA 23226. You can also put a notice on your tenant portal.
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Q: Who is responsible for paying for repairs & maintenance requests?
A: Normal wear and tear will be the responsibility of the owner. However, any repairs & maintenance requests made outside the scope of normal wear and tear will be billed to the tenant.
